Privacy Policy

This Privacy Policy sets out how Dorian House Europe Ltd uses and protects any information that you give us when you make use of this website.

The term ‘Dorian House Europe Ltd‘ or ‘us’ or ‘we’ refers to the owner of this site, whose registered office is Kemp House, 152-160 City Road, London, United Kingdom, EC1V 2NX. The company registration number is 11150518 (England & Wales). The term ‘you’ refers to the user or viewer of this website.

We are committed to ensuring that your data and privacy are protected at all times. When asked to provide any information while using this website, it will be done following this privacy statement.

The content of this document is subject to change in the future. As a member, you will be informed of any changes in advance. This policy is valid from 1st of February, 2020.

What We Collect

We may collect the following information:

• The title, first name, last name and gender.

• Contact information, including email address and phone number.

• Geographic information such as country, region, city and postcode.

• Server request headers containing, but not limited to, client IP and device/browser information.

• Other user information related to customer surveys, competitions, promotions and offers.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To customise the website according to your interests.

• Order fulfilment.

• Improve our products and services.

• Internal record keeping.

• Analytics.

• As part of a promotion, competition or survey. Winners may be contacted by email or phone.

• To periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address provided.

• For market research purposes. We may contact you by email, phone or mail.

We do not share your personal information with third parties, other than services or platforms we work with, in order to conduct our business activity efficiently and responsibly.

Cookies

What Are Cookies?

We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of data, which we download onto your computer or device when you visit our website. Therefore, when we refer to ‘you’ in this section, we mean your computer. We can recognise these cookies on subsequent visits, and they allow us to remember you.

Cookies come in many forms. This section refers to all types and categories of cookies and not just those we use on our website.

• First and third-party cookies – whether a cookie is first-party or third-party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user, the website displayed in the URL window, e.g. dorianhouse.com. Third-party cookies are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website, and another entity sets a cookie through that website, this would be a third-party cookie.

• Persistent cookies – these cookies remain on a user’s device for the period specified in the cookie. These cookies are activated each time that the user visits the website that created that particular cookie.

• Session cookie – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What Do We Use Cookies for?

This website uses cookies that fall into one or more of the categories listed below. Also, we use data from targeting cookies placed on your computer by third parties when you have visited other websites.

• Strictly necessary cookies – these cookies enable services you have specifically asked for. These cookies are essential to allow you to move around the website and use its features, such as accessing secure areas of the site. Without these cookies, certain services you have asked for cannot be provided.

• Performance cookies – these cookies collect information on the pages visited. These cookies collect information about how users use a website. For instance, which pages users go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how the website works.

• Functionality cookies – these cookies remember choices you make to improve your experience. These cookies allow the site to recognise the choices you make and provide enhanced, more personal features. They may also be used to help provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and they cannot track your browsing activity to other websites.

• Targeting cookies or advertising cookies – these cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as help measure the effectiveness of the advertising campaign. Advertising networks usually place them with the website operator’s permission. They remember that you have visited a website, and this information is shared with other organisations, such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.

If you want to delete any cookies that may already be on your computer or device, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you want to stop cookies from being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking ‘Help’ in your browser menu. Further information on cookies is available at allaboutcookies.org. By deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.

Third-party Websites

Our website links to third-party sites which we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their privacy policies. This Privacy Policy does not apply to third-party websites, and we are not responsible for third-party websites.

Links to Other Websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and this privacy statement does not govern such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How Do We Protect Your Information?

We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes or related, you may change your mind at any time by writing to or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to Dorian House Europe Ltd, Kemp House, 152-160 City Road, London, United Kingdom, EC1V 2NX or drop us an email at [email protected].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be wrong.